About Us

Radiant Home Care has been established in response to local community demand for quality disability support services. The Director and Management Team are highly experienced in the care sector. Collectively, the Radiant Home Care team find providing care to the community a very rewarding experience, with the staff being treated as family – clients who have so much gratefulness towards the Carers who really enjoy what they are doing, and this personalisation cements their part within the community.

Mission

Radiant Home Care's Vision is for every person to have access and choice to achieve his or her full potential and an improved quality of life.

Vision

Radiant Home Care's Mission is to empower the aged and disabled, by eliminating barriers and creating opportunities to succeed, enhancing the dignity and quality of life of individuals within our community. All of Radiant Home Care's operations and activities are built upon the values of:

Dignity    Respect    Inclusiveness    Responsibility    Accountability

Values

Our core principle is treating people with dignity and respect, inclusive of all beliefs and cultural backgrounds. We aim to meet the highest ethical standard with the greatest responsibility and accountability, as well as the needs and wants of people.

 

Service Quality

To deliver its services as an NDIS Registered Provider, Radiant Home Care must comply with the NDIS Quality and Safeguards Framework. This means we must:

  • comply with the NDIS Act 2013 (Cth);
  • comply with the NDIS Terms of Business for Registered Providers and any
  • Conditions of NDIS Registration; and
  • obtain and maintain accreditation against the NDIS Practice Standards.

The NDIS Practice Standards are quality standards that govern how Registered NDIS providers must deliver services. The Standards that relate to Radiant Home Care are:

Schedule 1 - Core Module

  • Rights of clients and responsibilities of providers
  • Provider governance and operational management (8 criteria)
  • Provision of supports
  • Support provision environment

Schedule 4 - Module 2A - Implementing Behaviour Support Plans

  • Specialised Support Coordination
  • Management of a Client’s NDIS Supports
  • Conflict of Interest

Schedule 4 - Module 2A - Implementing Behaviour Support Plans

  • Behaviour support in the NDIS
  • Regulated Restrictive Practices
  • Supporting the assessment and development of Behaviour Support Plans
  • Behaviour Support Plan implementation
  • Monitoring and reporting the use of Regulated Restrictive Practices
  • Behaviour Support Plan review
  • Reportable Incidents involving the use of a Restrictive Practice
  • Interim Behaviour Support Plans